15-20% CSAT Improvement

Enhance customer satisfaction within 60 days

25-30% Reduction in Ticket Reopen Rates

Minimize escalations and damaged relationships

3-5 Hours Reclaimed Weekly per Agent

Increase efficiency and productivity

About this playbook

Learn to implement automated follow-up workflows in Zendesk or Freshdesk, ensuring personalized check-ins after ticket resolution. Gain insights on AI-powered sentiment analysis for intelligent response routing and significant business impact. Join now and never drop a customer again!

Course Curriculum

6 Chapters · 11 Lessons

  1. 1

    Introduction to Customer Retention

    1. (Included in full purchase)

      Impact of Forgotten Follow-Ups

    2. (Included in full purchase)

      Never Drop a Customer

  2. 2

    Chapter 1

    1. (Included in full purchase)

      The Follow-Up Gap

  3. 3

    Chapter 2

    1. (Included in full purchase)

      Building Your First Automation Workflow

  4. 4

    Chapter 3

    1. (Included in full purchase)

      AI-Powered Feedback Collection and Sentiment Analysis

  5. 5

    Chapter 4

    1. (Included in full purchase)

      Measuring Impact and Scaling Deployment

  6. 6

    Resources

    1. (Included in full purchase)

      AUTOMATION READINESS CHECKLIST

    2. (Included in full purchase)

      AUTOMATED FOLLOW-UP FLOW

    3. (Included in full purchase)

      FOLLOW-UP MESSAGE TEMPLATES

    4. (Included in full purchase)

      CSAT _ REOPEN RATE DASHBOARD

    5. (Included in full purchase)

      AUTOMATION ROI SNAPSHOT

Unlock the Power of Automated Follow-Up

Join now and amplify your customer service with automated workflows. Transform satisfied customers into loyal advocates and free your agents from manual tracking overhead.

Enroll Now