Natural Language Processing

Identify deflectable tickets and deliver instant self-service resolutions

AI Integration

Predict customer intent and automate responses

Cost Savings

Reduce support costs by 30-35% through AI deflection

About this playbook

Join our AI-Powered Support Deflection Course to learn how to automate ticket triage, improve customer satisfaction, and achieve significant cost savings. Discover how to integrate AI tools like Forethought and Ultimate.ai to enhance support operations and boost efficiency. Take the first step towards transforming your support strategy today!

Course Curriculum

6 Chapters · 11 Lessons

  1. 1

    Introduction to Support Deflection

    1. (Included in full purchase)

      Benefits of AI in Support

    2. (Included in full purchase)

      Self-Service Deflection

  2. 2

    Chapter 1

    1. (Included in full purchase)

      The Deflection Opportunity

  3. 3

    Chapter 2

    1. (Included in full purchase)

      AI Deflection Tools & Capabilities

  4. 4

    Chapter 3

    1. (Included in full purchase)

      Implementation Framework

  5. 5

    Chapter 4

    1. (Included in full purchase)

      Measuring ROI & Continuous Improvement

  6. 6

    Resources

    1. (Included in full purchase)

      AI-FIRST DEFLECTION SETUP GUIDE

    2. (Included in full purchase)

      DEFLECTABLE TICKET IDENTIFICATION CHECKLIST

    3. (Included in full purchase)

      SELF-SERVICE ROI TRACKING SHEET

    4. (Included in full purchase)

      AI DEFLECTION ARCHITECTURE DIAGRAM

    5. (Included in full purchase)

      OVERCOMING AI SKEPTICISM IN SUPPORT TEAMS

Ready to Transform Your Support Strategy?

Enroll now and unlock the power of AI deflection to revolutionize your support operations. Take the first step towards reducing ticket volumes, enhancing customer satisfaction, and optimizing support costs.

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