Automate Tier-1 Support

Reduce costs by 25-30% and respond 50% faster with AI chatbots

Improve Customer Experience

Achieve 80% Tier-1 resolution rate and maintain high CSAT scores

Efficient Workflow

Implement AI chatbots seamlessly with our proven implementation guide

About this playbook

Learn how to implement AI chatbots for Tier-1 support using Intercom Fin, Zendesk AI, or Freshdesk AI. Our course guides you through the audit, preparation, training, and scaling phases to optimize your support operations and achieve 80% Tier-1 resolution rate. Take the first step towards transforming your customer service today!

Course Curriculum

7 Chapters · 12 Lessons

  1. 1

    Introduction to AI Chatbots

    1. (Included in full purchase)

      Benefits of AI Chatbots

    2. (Included in full purchase)

      AI 80 Tier-1 Resolution

  2. 2

    Chapter 1

    1. (Included in full purchase)

      The Automation Business Case

  3. 3

    Chapter 2

    1. (Included in full purchase)

      Platform Selection Matrix

  4. 4

    Chapter 3

    1. (Included in full purchase)

      Data Preparation and Bot Training

  5. 5

    Chapter 4

    1. (Included in full purchase)

      Deployment and Performance Optimization

  6. 6

    Chapter 5

    1. (Included in full purchase)

      ROI Measurement and Scaling Strategy

  7. 7

    Resources

    1. (Included in full purchase)

      Launch Your First AI Chatbot in 7 Days

    2. (Included in full purchase)

      AI Support Automation Readiness Checklist

    3. (Included in full purchase)

      80 Resolution Model

    4. (Included in full purchase)

      AI Chatbot Metrics That Matter

    5. (Included in full purchase)

      AI in Support Overcoming Team Pushback

Ready to Transform Your Support Operations?

Enroll now to access our comprehensive AI Chatbots for Customer Service course and revolutionize your customer support experience

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