Automate Feedback Analysis

Save 99% of the time wasted on manual analysis by leveraging AI-powered VoC platforms like Thematic and Clarabridge

Identify Root Causes Instantly

Discover customer pain points and trends from thousands of data points in minutes, not weeks

Drive Business Impact

Turn insights into measurable actions that reduce churn and increase customer lifetime value

About this playbook

Customer experience teams spend over 40 hours manually analyzing feedback. Dive into AI-powered VoC platforms to automatically surface hidden insights from surveys, chat logs, reviews, and support tickets. Learn to reduce analysis time, identify root causes instantly, and drive business impact with real examples and ROI insights.

Course Curriculum

7 Chapters · 12 Lessons

  1. 1

    Introduction to Voice of Customer Analytics

    1. (Included in full purchase)

      The Burden of Manual Analysis

    2. (Included in full purchase)

      Surface Hidden Insights

  2. 2

    Chapter 1

    1. (Included in full purchase)

      The VoC Analytics Problem

  3. 3

    Chapter 2

    1. (Included in full purchase)

      AI-Powered VoC Analytics Platforms

  4. 4

    Chapter 3

    1. (Included in full purchase)

      Implementation Workflow

  5. 5

    Chapter 4

    1. (Included in full purchase)

      Translating Insights into Business Actions

  6. 6

    Chapter 5

    1. (Included in full purchase)

      Measuring ROI and Continuous Improvement

  7. 7

    Resources

    1. (Included in full purchase)

      THE 15-MINUTE FEEDBACK ANALYSIS WORKFLOW

    2. (Included in full purchase)

      AI-READY FEEDBACK DATA CHECKLIST

    3. (Included in full purchase)

      FROM FEEDBACK TO INSIGHT FRAMEWORK

    4. (Included in full purchase)

      THEMATIC VS. CLARABRIDGE COMPARISON

    5. (Included in full purchase)

      WEEKLY VOICE OF CUSTOMER REPORTING FLOW

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