Implement AI-Powered Semantic Search

Reduce repetitive tickets by 35-45% and enhance self-service success rates by 50-60%

Restructure Knowledge Base for Intent-Based Discovery

Learn to optimize content for semantic search understanding

Measure and Optimize Self-Service Deflection Rates

Understand how to calculate ROI from support time savings

About this playbook

Customer support teams waste precious time on repetitive tickets, and customers struggle with traditional keyword-based search systems. This course equips you with the skills to implement semantic search, reducing repetitive tickets, increasing self-service success rates, and speeding up resolution times. Join us to transform your knowledge base and enhance customer experience.

Course Curriculum

7 Chapters · 12 Lessons

  1. 1

    Introduction to Semantic Search

    1. (Included in full purchase)

      Benefits of AI-Powered Semantic Search

    2. (Included in full purchase)

      AI Knowledge Base Playbook

  2. 2

    Chapter 1

    1. (Included in full purchase)

      Semantic Search Fundamentals

  3. 3

    Chapter 2

    1. (Included in full purchase)

      Platform Selection and Setup

  4. 4

    Chapter 3

    1. (Included in full purchase)

      Content Optimization for Intent-Based Discovery

  5. 5

    Chapter 4

    1. (Included in full purchase)

      Measuring Success and ROI

  6. 6

    Chapter 5

    1. (Included in full purchase)

      Continuous Improvement and Optimization

  7. 7

    Resources

    1. (Included in full purchase)

      AI KNOWLEDGE BASE LAUNCH PREP

    2. (Included in full purchase)

      One-Pager — “Semantic Search vs. Keyword Search

    3. (Included in full purchase)

      SELF-SERVICE SUCCESS MEASUREMENT MODEL

    4. (Included in full purchase)

      QUCK-START GUIDE - AI CONTENT

    5. (Included in full purchase)

      RECOMMENDED AI TOOL STACK

Ready to Transform Your Support Operations?

Enroll now to unlock the power of semantic search and revolutionize your customer support experience.

Enroll Now